EP Support and Services Hub Cookie Policy
Hello there!
Thank you for checking out our cookie policy. We are committed to ensure our website and the use of cookies, complies with UK laws on privacy and data protection. This policy sets out the types of cookies we use, the exact cookies used on our website, whether we are using any third-party cookies, how you can control our use of cookies, what their expiry dates are and how you can get in contact with us for more information.
What are cookies?
Cookies are small files of information, usually containing letters and numbers, that websites store on your browser, or the hard drive of your computer. You must however agree to these cookies being stored for them to be stored on your device.
Our website needs to use these cookies so we can understand what works well with our website, and what we can do to improve. These cookies also allow us to distinguish you from other website visitors, helping us to provide you with a seamless experience on our site.
What type of cookies do you use?
We use the following cookie types:
Essential Cookies – These can also be known as Strictly Necessary Cookies, and they’re very important for us to make sure our website runs as it should. As a result, these cookies are always automatically enabled, to make sure our website works sufficiently. Some examples of uses of essential cookies include the distribution of website traffic across multiple servers – without the website speed being affected, enabling the use of a shopping basket and facilitating the checkout process.
Analytical Cookies – These can also be known as Performance Cookies, and they gather information about how website visitors use a website. These cookies help us to keep count of the number of visitors on our website, and also helps us to understand how these visitors use our website. This enables us to understand what works well on our website, and what doesn’t work so well, so we can continuously improve the site for visitors.
Marketing Cookies – These cookies track your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website, and the advertising displayed on it, more relevant to your interests. We may also share this information with third parties for this purpose.
What exact cookies do you use on your website?
We’ve provided a detailed breakdown below of all the cookies we use on our website, and why we use them.
| Name and Type of Cookie | Why do we use this? |
|---|---|
_cfuvid via the domain ‘.challenges.cloudflare.com’ and ‘www.challenges.cloudflare.com‘ |
Type: Essential Purpose: Used by Cloudflare to distinguish users, manage traffic, and protect against threats. Duration: Session (expires when browser is closed) |
cookie_notice_accepted |
Type: Essential Purpose: Remembers that you have accepted the cookie notice on our website, so you are not shown it again on subsequent visits. Duration: Approximately 12 months |
_ga via the domain ‘.epserviceshub.co.uk’ |
Type: Analytical Purpose: Used by Google Analytics to distinguish users by assigning a randomly generated identifier. This helps us understand how visitors use our website so we can improve its performance and user experience. Duration: Approximately 13 months |
_ga_63NEYFR6Z2 via the domain ‘www.epserviceshub.co.uk‘ and ‘.epserviceshub.co.uk’ |
Type: Analytical Purpose: Used by Google Analytics 4 to maintain and persist session state, allowing us to analyse user behaviour across pages on our website. Duration: Approximately 13 months |
hubspotutk |
Type: Marketing Purpose: Used by HubSpot to track a visitor’s identity for use in chat and forms, and to associate submissions with a contact record. Duration: Approximately 13 months |
__hstc |
Type: Marketing Purpose: Used by HubSpot to track visit history and sessions, and to measure the effectiveness of marketing campaigns. Duration: Approximately 13 months |
Do you use any Third-Party Cookies?
Third party cookies are not set by us, but are set by other domains than the website you visit. These cookies are placed on website visitor’s devices by third-party outlets. Common examples of these third-parties can include social media platforms, analytical providers, and advertising networks.
We have no control over the cookies third-parties use. We work with the following third-parties who may use the following cookies:
| Name of Third-Party Cookie | Third-Party Provider | Why are these used? |
|---|---|---|
_cfuvid |
Cloudflare | Purpose: Used by Cloudflare to distinguish users, manage traffic, and protect against threats. Duration: Session (expires when browser is closed) |
_ga, _ga_63NEYFR6Z2 |
Purpose: Used by Google Analytics to track and report website traffic and user behaviour. Duration: Approximately 13 months |
|
hubspotutk, __hstc |
HubSpot | Purpose: Used by HubSpot to track visitor identity and session history for marketing and contact management purposes. Duration: Approximately 13 months |
How can I control these cookies?
You are able to control your use of cookies on our website. You can do the following:
- Reject all cookies; and
- Select certain cookies you wish to use and reject other cookies.
To decide which essential, analytical, functionality and targeting cookies our website sets, follow the below steps:
You can manage your cookie preferences using our cookie banner when you first visit the website.
You can select “Reject All” in our cookie banner. But if you do so, this also blocks essential cookies, which means you may not be able to access all parts of our website, and our website may not work to the best of its ability for you. This also rejects third-party cookies.
You can also deactivate third-party cookies with your chosen browser. These steps vary slightly dependent on your browser choice, but more often than not can be located on the Settings page.
Google Analytics also provide the option for you to opt out of being tracked by them across all websites you visit. To do so, we recommend visiting http://tools.google.com/dlpage/gaoptout
What is the Expiry Period for your cookies?
The expiry period for each cookie is listed in the table above.
How do I ask you for more information?
If you’d like to learn more about our use of cookies, or if you have any questions, please get in touch with us on the following details:
We will ensure we get back to you as soon as we can.